Some people would say that Magento is a complicated system to use when you just want to sell online. You definitely need to have some basic technical troubleshooting skills to make it work on its best potential.
One of its complicated, quite confusing aspects is knowing if it keeps its own error log files, and if so, where those are located.
Skeptics would ask why Magento would have errors, when it prides itself as among the best in ecommerce. The truth is that technology is a continuously developing matter, that it would naturally have bugs and errors.
In Magento, errors usually happen when you are dealing with third party apps. Even so, it is also possible for errors to occur in its own PHP code and configurations. You know there is something wrong when you see blank pages, pages that do not completely load and just abruptly end, you see an error screen, or you simply experience unexpected app behaviour.
Generally, there are two default files where you can find log files: “ecxception.log” and “system.log”.
There are different errors and logs you can encounter with Magento.
- Apache logs. These are logs from blank pages, where something in the system crashed before Magento could even deal with it. This is an error log where files can be located in the report folder, which usually reads “MAGENTO/var/report”.
- Magento Developer logs.Apache logs do not always get its files automatically saved, but this one do. Developer logs get saved because they usually have vital information for troubleshooting. For example, an error will be ignored by the system, but no report would be generated. You can change that by modifying the log settings. In the Admin Panel, go to System, then Configuration. Click Advanced, then go to Developer, and click Log Settings. When in there, select Yes under the Enabled option. You can then find log files of these errors in “MAGENTO/var/log/system.log”
- What Are Magento Themes?
Errors are natural to any ecommerce platform. These log files, apart from keeping track of your platform’s performance, also enables you to see clues that would help you in troubleshooting the same errors in the future.